- David N. Williams - Partner and Principle Consultant
David N. Williams
David Williams specializes in helping organizations succeed at process-based strategic change. His work encompasses the full organization from the executive offices to the shop floor. He has consulted with a wide variety of organizations, primarily in healthcare, insurance, high-tech' customer support, manufacturing, and government organizations. Measurement and analysis are special areas of expertise. Other areas of consulting expertise are survey design and implementation, and total quality management.
His most recent commercial clients have been Ciba Vision, Horizon Blue Cross Blue Shield of New Jersey, and Bell Helicopter. Recent government clients include Sonoma County (CA), Alameda County (CA), Contra Costa County (CA), the Executive Office of the President, Immigration and Naturalization Service, Federal Emergency Management Administration, and USDA Animal and Plant Health Inspection Service (APHIS). He has just recently returned to full time consulting after writing a book.
Diligens (www.diligens.com) provides methods and tools for organizing small to large operations performance data bases for analyzing business processes and organizational performance in order to assist our clients to achieve their business transformation objectives.
Diligens has developed tools to capture, organize, and track what can be very complex improvement or change efforts. Multiple project results, multiple processes modified, mass amounts of data gathered and analyzed - organized in a consolidation database for their subsequent analysis. Accumulated volumes of process data can be merged with other organizational data in order to yield far larger improvements and insights.
Diligens' enhanced Web based process display tools generate interactive 3D information landscapes as a medium for the exploration, analysis and communication of the process or performance data.
Our multidisciplinary team of systems consultants also allows us to build prototypes, or even implement a final solution, where a systems solution is required to achieve the organization's strategic change objective.
Jerry L. Smolek
Jerry L. Smolek is an organizational development consultant. Jerry works with clients throughout the United States. He has worked within financial, pharmaceutical, utility, automotive, and building product industries as well as the public sector. His OD work includes assessments, work redesign, process improvement, team development, strategy development and change management.
His recent clients include Purdue University Libraries, USG Corp, and Park Center. Jerry worked five years with Zenger-Miller as an executive consultant. There he consulted the US Information Agency, the Food and Drug Administration, the Department of Agriculture, and the Office of Personnel Management. With GE for 18 years, he held a variety of human resource positions in businesses ranging from lighting to motor manufacturing. With GE he was recognized for his expertise in the development of high performing work systems. He served on the consulting team that guided GE Motors through the implementation of Work-out™, a process led by Jack Welch, the CEO, to change the autocratic culture of GE to one of empowerment.
As one of the true pioneers in the planning and implementation of innovative work environments, Jerry has made presentations at regional and national symposiums and conferences. Jerry was a contributing author to Supporting Work Team Effectiveness: Best Management Practices for Fostering High Performance, edited by Eric Sundstrom. He contributed to the chapter, 'Developing the Role of Supervisors and Managers' in the New Self-Directed Work Teams: Mastering the Challenge by Linda Moran and Jack Orsburn. Jerry holds a Bachelors Degree in Business Economics and a Masters Degree in Industrial Relations from Purdue University.
Dee Hoffman, Ph.D.
Dee Hoffman, Ph.D., currently consults in organization change efforts including work design, work team implementation, individual, team and organization assessment, process improvement, direction and strategy setting, facilitation and development. Other areas of specialization include labor-management partnership implementation and gainsharing support. Her consulting experience includes work with clients in the U.S., Canada, and the U.K; such as the Saturn Corporation, Whirlpool, GenCorp, Budd, Nortel, United States Information Agency, United States Marshalls Service, Caledonian Paper (U.K.), Carrier, Ciba-Geigy, Kennametal, Davol, Alcan and others.
She previously worked as an internal organization development consultant with General Electric, with focus on employee involvement, Work-out™, self-regulating work teams, training, and empowerment. She also worked for the State of California in the area of Quality Assurance.
Dr. Hoffman has made presentations at various conferences on topics such as team leadership and team reward systems. She has also co-authored a chapter on team design in Work Group Design (edited by Eric Sundstrom). She received her doctorate in Industrial-Organizational Psychology from the University of Tennessee and holds a Masters Degree in Public Administration from the University of San Francisco.
Kathleen has over 20 years' experience creating and delivering award-winning training and development programs. As vice president for research and development at Zenger Miller (now part of AchieveGlobal), she produced a portfolio of training and consulting products that have earned over 30 awards and generated more than $400 million in revenues. Included in this group is FrontLine Leadership, Zenger Miller's flagship product, which has been translated into 14 languages and is used today by thousands of organizations around the world.
Kathleen spearheaded the design and delivery of effective soft skills e-training, and the conversion of leadership, sales, and customer service classroom programs to on-line modules. As part of this focus, she developed a five-part model to help an organization choose e-learning strategies best suited to its unique set of needs.
Since leaving AchieveGlobal, she has developed new classroom and online training programs for Provant, Quisic, Lee Hecht Harrison, and WilliamsAlliance.
In addition to her expertise in developing instructional systems, Kathleen has considerable executive management experience. As vice president and member of the senior leadership team at AchieveGlobal, she:
- Directed overall product strategy, and designed and implemented a streamlined product-to-market process that reduced cycle time by 25 percent.
- Managed a geographically dispersed 30-member product development and research team.
- Set up a system to include hundreds of client organizations in new product research and field-testing.
Kathleen's publications include Everyone a Leader: A Grassroots Model for the New Workplace (Wiley), and Leading Teams: Mastering the New Role (Irwin), and "Why Doesn't This Team Work? A Case Commentary," that appeared in the Harvard Business Review.
Among her recent speeches:
- "A Dot Com in Search of Learning: Collaboration for Leadership Development at eBay, Inc.," (2001 Annual Conference, American Society of Training and Development)
- "Leadership Skills for 21st Century Executive Women" (keynote address at Workshop 2000 Conference, Grupo Internacional Editorial, Mexico City)
Kathleen's experience prior to joining Zenger Miller: Director of Training for Raychem Corporation, a Fortune 500 technology company; teacher, Denver Public Schools; and civilian education specialist, U.S. Army.
James G. Moritz
James Moritz is a seasoned consultant specializing in the areas of strategic change and process management. He has over 20 years of senior level marketing and sales management experience with Pfizer Corporation, Schering-Plough and Mobil Oil. Having worked in both the service and manufacturing sectors of strategic management, Jim has the required skills to help an organization implement strategic change and improve major processes, particularly as it relates to customer service.
In his previous work, Jim served three years as an internal consultant reporting to the President of the company to enact changes that resulted in an increase in customer satisfaction of over 90%. His hands-on approach with senior management to the frontline employee has given him the ability to facilitate the necessary training and process improvements efforts to ensure success.
Jim has attended numerous change management academies, workshops and seminars, and has lectured on the topic of quality improvement in both the U.S. and Canada. He was invited two consecutive years to speak at the International Conference on Quality in Paris, France. He has also contributed to several books and articles on strategic process management and organizational change. He has a B.A. degree in Marketing and Technical Journalism from Colorado State University, Ft. Collins, Colorado.