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On August 2, 2005, David N. Williams addressed the National Child Support Enforcement Association Training Conference and Expo. His presentation entitled Putting Results in Process Performance Management discusses the 5 basic elements for effective Process Performance Management.

NCSEApresrev2.pdf Download The NCSEA 2005 Presentation (Aug. 2, 2005)


Technology Association of Georgia Business Intelligence Special Interest Group Presentation

On January 7 and 8, 2004, David N. Williams led a nationwide internet session at the request of the Technology Association of Georgia. This interactive presentation was a follow-up to his November 10 'From Reactive to Proactive' presentation.

bi_sig_web_talk.ppt Download BI SIG Presentation (Jan. 7, 2004)

On November 10, 2003, David N. Williams delivered a 'by invitation' presentation to the Technology Association of Georgia Business Intelligence Special Interest Group. Over 200 attendees listened to the counter-intuitive message delivered in this session. It received strong positive recognition as a 'fresh look at where business intelligence professionals should be going.'

bi_sig_web_talk.ppt Download BI SIG Presentation (Nov. 10, 2004)


Observations & Advisories (CSS Special Edition)

We are pleased to announce a new special edition of Observations&Advisories which focuses on the vital and demanding work of Child Support Enforcement agencies, O&A – CSS. The same insightful, provocative articles – but customized to the work of this extraordinary service.

OandA1.pdf Download Observations & Advisories Forum #4 (Oct. 7, 2003)


Observations & Advisories

For managers and change agents: a forum for ideas and perspectives on making process based change projects work in the real-world work place. A thought provoking, informative, and (hopefully) interesting source of information and ideas about what works and what doesn’t in process change.

OandA1.pdf Download Observations & Advisories Forum #1 (Oct. 7, 2003)

OandA2.pdf Download Observations & Advisories Forum #2 (Jan. 14, 2004)

OandA3.pdf Download Observations & Advisories Forum #3 (May 6, 2004)

OandA4.pdf Download Observations & Advisories Forum #4 (Sept.22, 2004)


California Family Support Council Workshop

In February 2002, David N. Williams delivered a 'by invitation' workshop for the California Family Support Council. Over 200 managers and supervisors from all California counties attended. The participant materials plus one missing slide requested by attendees (inserted just following the front cover and copyright page) are attached. Please contact us if you should have any questions.

PalmSprings2.pdf Download the California Family Support Council Workshop

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